FAQ

Q: I leaked. Can you help?

A: Yes, we can assist you. We have a leak adjustment process specifically for leaks in the service line that runs from our meter and
tap to your home. It's suggested to have a shut-off valve installed where the water
enters your house. If your leak occurs beyond that shut-off valve, we provide a
payment option that allows for manageable monthly payments instead of requiring
a lump-sum payment.

Q: Someone other than myself is taking over my account. How can I transfer the deposit on file to them, so they don’t have to pay one?

A: You can transfer the deposit with ease. Access the forms section on our website, where you'll find a template specifically
designed for this purpose. Send this form along with the service application,
which is also available in the same section.

Please note: The form must feature a physical signature, so if you choose to email it, ensure you scan it after signing.

Q: What if I inherit a home in your district?

A: You need to visit our office immediately. This process must be completed in person if you intend to keep the water service in
your name. If you are selling the home or it isn’t occupied, fill out the
discontinuation of service form found in the forms section on our website, and
mail it to us without delay.

Q: I didn’t receive my bill.

A: It’s possible your bill is still in transit. Contact our office at 304-379-3130, and we will provide your current balance and
available payment options. Payments are due by the 20th of every month to avoid
late fees. We dispatch billing postcards by the first of each month. If you do
not receive your bill by the second week of the month, you must call us. We
cannot remove late fees due to issues with postal service delays.
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