DEPOSITS AND TAP FEES MUST BE MADE IN THE OFFICE WITH CASH OR CHECK,
(OR) BY MAIL IF NOT LOCAL, WITH CHECK ONLY! (Contact office for more info if not Local)
This Screen: You can access Paystar (our Partner) or view How To's at the bottom of page.
Disclaimer
WHEN MAKING ONLINE PAYMENTS BE ADVISED:
FEE FOR CREDIT WILL BE PROCESSED SEPRATE FROM WATER PAYMET
FEE SCHEDULE:
Up$50-$1.95
$50-$100-2.72
$100-$5,000- 2.75%
ACH with Checking or Savings payments:
Free
PAY BY PHONE:
304-381-5370
Payments can be made by ACH & Credit Card
Paystar will break up payments and fees: water payment will be one trasaction and any paystar fee are a second trasaction:
Mutiple accounts will have to made in seperate trasaction.All Major Credit Cards (or logo) Will be Accepted
PROCESSING TIME could take up to 24 HOURS
Basic How To Use Paystar Website
To Set up Paystar for the first time.
1- Your 4 digit Account number in first box
2- First three letters of account holders name(if personal)
once in the account! You can make payment without setting up an account, or select create account in top right-hand corner of the screen on desktop( or three dots in right hand corner on phone/ tablet)
1. Follow prompts for name and email. Accept terms ant Create account
2. Go to e-mail you put in and follow link from email to confirm address. (Only good for 24 hours)
3. Create password on link email takes you to.
4. Next time you log in select, “already registered, log in with email”
To Make payment: (If Have account start from setp 1) (Quick pay skip to step 3)
1. Log in
2. Select make payment
3. Select amount to pay or choose to pay different amount
4. Chose “credit/debit” or “echeck” (Card will have fees from disclaimer; echeck free)
5. Follow prompts if you want to use again make sure to “save for future use”
a. Credit- put in card and account holder information
b. Echeck- chose
i. personal or business
ii. Checking or saving
iii. Input: Bank accountholders name
iv. Routing number
v. Account number
vi. Confirm account number
vii. Zip code associated with account
6. Review and confirm
Multiple accounts
1. Add account/ +
2. Account number
3. First 3 letters last name
4. Finish the prompts
5. If done correctly account screen will show both accounts ( you must pay separately
You may choose to do ebilling or autopay form the account screens
*** Paystar communicates with our billing software if you see a different amount after the 20th we are preparing for next billing cycle and your E-bill and/ or paper post card will be sent out shortly thereafter.
To View Digital Copy of Post Card:
**You MUST Create an online accout to view **
Option 1-
-Once Loged in to accout under left hand box is option to view CURRENT bill.
If you select this it will download a pdf of the postcard.
Option 2-
-If you select Bill in the menue under the customer info boxes on the top, this will give you history of bill ( starting from date PSD #4 partnered with Paystar)
-Selecting the little icon next to the month will download the associated bill with that month.
Example of Option 1
Example of Option 2
